FAQ

We are located at 831 Victoria Street, Kamloops, BC, V2C 2B7, right beside Dairy Queen. Please enter on the back side of our building.

Yes. Our entrance is at the back of the building, where there is ample free parking. You can pull into the alleyway off 8th Street, or park on Seymour, Victoria, 8th, or 9th Street.

We are open when we have regular classes in session. The door opens approximately 10 minutes before your scheduled class starts. Please check our schedule on our app or at www.letsmovestudio.com/schedule.

• Note: We are closed on official state holidays in British Columbia. Closures will be posted on our app and website schedule.
• Note: We are closed for the Holiday Season - In general, this is the period between December 24 - to the first Sunday in January each year with classes resuming on the first Monday of each new calendar year.  

We do not have a receptionist. Please do not come in person for information; instead, use the following methods:

• Email: info@letsmovestudio.com
• Call/Text: 250-372-9642
• Website: www.letsmovestudio.com

We offer a variety of yoga, dance, and boutique-style fitness classes geared towards adults (13+). We also offer children's classes, an onsite Infrared Sauna , and private bookings for events (e.g., fundraisers, bachelorette parties).

• Drop-In: Classes you can attend at any time (e.g., Yoga, Zumba, Pilates, Barre). They do not involve choreography or build upon previous classes.
• Progressive: Registration-based dance classes that run in terms (Fall, Winter, Spring). These focus on technique and choreography, often leading to performance opportunities. Registration closes 2–3 weeks into the term.

The studio is adult-oriented (13+ recommended). Children are not accommodated unless the class is specifically listed as child-oriented (e.g., "Parent & Tot Dance" or "Dance Fun").

• Can I bring my child? If you feel your child (under 13) can fit into the adult environment under your supervision, they are welcome. However, please note that we do not censor music or lyrics and do not offer onsite childcare.

• Clothing: Comfortable workout attire.
• Footwear: Clean indoor shoes or dance shoes are recommended for fitness/dance classes. Shoes are generally not worn for Yoga or Pilates.
• Equipment: We provide complimentary mats and equipment , though you are welcome to bring your own.

We have one shower located in the Infrared Sauna area. To ensure availability, please book the Infrared Sauna under the "Appointments" tab in our app.

• Orientation: First-time users must sign a waiver and contact us at 250-372-9642 for an orientation.

All bookings must be done in advance via the "Let’s Move Studio" App or our website.

• Apple App Store: https://apps.apple.com/app/id1536142850
• Google Play Store: https://play.google.com/store/apps/details?id=lets.move.studio

You can manage reservations in the app under "My Schedule".

• Policy: Please cancel at least 3 hours prior to class.
• Fees: A $10 late cancel/no-show fee applies to late cancellations or missed bookings.
• Emergencies: In the event of sickness or emergency, email info@letsmovestudio.com to request a refund.

We do not accept cash in person. Accepted methods include:

Pay:

1. Credit Card: LMS App – More – Billing – Add Credit Card
2. Chequing Account: Send a picture of a VOID cheque to this email and we can process that through your bank account.
3. Call/textTo  on our business line at (250) 372-9642 and we can process a credit card over the phone
4. Email Money Transfer (EMT) to: info@letsmovestudio.com

Yes! We offer a 2-week free trial for new members or those who haven't visited in 12 months.

• To Activate: Visit  www.letsmovestudio.com, scroll to the bottom, and enter your details. The pass will be added to your account within 5 minutes.
• Activation Date: The pass activates on the date of the first class you book.

Memberships are 6–12 months in length and generally cannot be canceled.

• Holds: You may put your membership on hold for up to 30 days once a year by emailing us with 30 days' notice.
• Medical Holds: Considered on a case-by-case basis to a maximum of 30 additional days once per year.

Includes unlimited visits for 12 months (auto-renewing).

• LMS Benefits: Unlimited classes, Unlimited Infrared Sauna, Elite Tote Bag, Travel Mug, T-Shirt, Slides, Eye Pillow set, Journal, Mala Bracelet, 10 Guest Passes .
• Partner Perks: Unlimited Offsite Specialty Classes OR 24-Hour Gym Membership at Totem Fitness (Both for +$20/mo).
• Spa/Wellness: Spa Pedicure & Hair Styling (Interior Academy), Tanning Minutes & Sauna/Massage Chair sessions (Qphoria) .
• Community: $10/mo donation to LMS Bursary Fund.
• Events: Exclusive VIP invites & 50% off private studio rentals.

Includes unlimited visits for 12 months (auto-renewing).

• LMS Benefits: Unlimited classes, Unlimited Infrared Sauna, 5 Guest Passes.
• Partner Perks: 2 Offsite Specialty Classes/week OR 24-Hour Gym Membership at Totem Fitness (Both for +$20/mo).
• Community: $10/mo donation to LMS Bursary Fund.
• Events: Exclusive VIP invites & 50% off private studio rentals.

Includes unlimited visits for 12 months (auto-renewing).

• LMS Benefits: Unlimited classes, Unlimited Infrared Sauna.
• Community: $10/mo donation to LMS Bursary Fund.
• Events: Exclusive VIP invites & 50% off private studio rentals.

Yes, we provide both electronic and physical gift certificates. Email info@letsmovestudio.com with the amount you wish to spend to set this up.

Please direct all donation requests to info@letsmovestudio.com.